Frequently Asked Questions

Hears are reusable earplugs with a membrane filter that functions as a second pair of eardrums and offers an effective protection to limit the sound vibration energy to our actual eardrums. And all that without affecting the natural sound experience.

Hears One offers -20dB's of noise reduction, which is perfect for turning down the volume to comfortable level at concerts and clubs.
Hears Plus provide slightly more noise reduction (-25dB), making sounds quieter overall. This is better suited for louder environments or for people more sensitive to noise.

Hears earplugs provide reliable protection against the development or exacerbation of tinnitus. However, it's important to note that they do not diminish the volume of internal sounds such as ringing in the ears, nor do they serve as a cure for existing conditions. Nevertheless, for individuals whose tinnitus is triggered by loud noises, our earplugs effectively reduce the surrounding volume, offering relief. We have received an abundance of positive feedback from customers with tinnitus who have found great satisfaction in using Hears. Please bear in mind that while Hears is not a certified medical device and does not provide a cure for tinnitus, it can provide significant benefits and relief.

We have received numerous positive responses from users expressing how our products have significantly alleviated all of these conditions. Our products are thoughtfully crafted to diminish the impact of noise while ensuring that sound and speech remain crystal clear. Therefore, individuals whose everyday lives are adversely influenced by noise, regardless of the underlying reasons, can experience a remarkably positive transformation.

No, Hears are not electronic. It's an earplug designed to provide excellent noise filtering and protect your hearing without any electronic components.

At Hears, we embarked on a mission to find the perfect earplugs that offered affordability, style, comfort, and most importantly, a superior filter quality. We tried numerous brands ourselves, searching for the right fit, but we found that none quite met all our criteria. Many earplugs in the market either compromise on sound quality, comfort, or aesthetics, making it challenging to enjoy music and hold conversations in loud environments. That's when we decided to create Hears, a product that brings together all these essential elements.

Hears offer two reduction options, -20dB and -25dB, which are well-suited for environments like travelling, concerts, and shared work environments where noise levels can be high. Your hearing comfort is our priority, and we're here to help you make the best choice for your needs!

These values are based on two standards measuring the same thing: sound attenuation provided by a hearing protection device. NRR complies with the US standard while SNR complies with the EU standard. SNR ratings are usually a little bit higher than the NRR ratings for the same product. This is just because of the different way of calculating, but it's important to note that they are representative of the same performance and functionality.

Absolutely! When you receive your Hears, you'll find that we've included a set of four different ear tip sizes: Extra Small (XS) Small (S), Medium (M), and Large (L). This variety ensures that you can choose the perfect fit to comfortably accommodate all types of ear shapes.

Yes, our filters employ advanced membrane technology, acting as a second set of eardrums to effectively diminish sound vibration energy while preserving the quality of the sound experience.

Yes definitely! We offer two variations, making Hears suitable for a variety of occasions. Hears One (-20dB) is ideal for people who want to protect their ears while maintaining clarity, like at concerts or clubs. Hears Plus (-25db) provides more noise reduction which is better suited for louder environments or people who are sensitive to noise.

Shipping and Delivery

Hears offers worldwide shipping.

If you have doubts if we can deliver to your country, please reach out to our team via support@hears.com. They will make sure we will deliver to you!

For deliveries outside of the EU, Hears B.V does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods.If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.

Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.

Orders above $50 will apply for free shipping!

Shipping on orders over $50USD is always free.
For local shipping rates, check out our Shipping Policy.

If your product happens to get lost during transit, please don't hesitate to contact us at support@hears.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!

Warranties

We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.

In a single package of Hears, you'll find everything you need for an exceptional experience:
- Hears earplugs
- A durable travel case
- Four different sizes of ear tips
- Comprehensive instructions to help you get started

We offer a 100 day return policy, if you're within that time frame please reach out to customer care to initiate a return via support@hears.com

You have the right to return any product purchased from Hears within 100 days of the delivery date. Even if you have used them! The product does need to be in its original packaging, and in the same condition as when you received it.

SHOP HEARS ➣